TAUBIK – LIMITED WARRANTY & SERVICE POLICY

Warranty Overview

Taubik products are sold and supported exclusively through authorized dealers. This policy is intended to provide clarity for both dealers and end users.

At Taubik, we stand behind the quality and reliability of our electric bikes. Our goal is to ensure a consistent, safe, and well-supported ownership experience through our dealer network.

Warranty Coverage Period

Frame: 2 Years

Electrical Components (including motor, battery, controller, display, and wiring): 1 Year

Warranty coverage begins on the original date of retail purchase.

This warranty applies only to the original purchaser and is non-transferable.

Proof of purchase (original bill of sale) is required for all warranty claims.

Scope of Coverage

This warranty covers defects in materials and workmanship under normal use and conditions, where the bicycle has been properly assembled, maintained, and used as intended.

Covered components include:

  • Bicycle frame (structural integrity only)
  • Electric motor
  • Battery
  • Controller
  • Display and wiring harness

If a defect is identified within the warranty period, Taubik reserves the right, at its sole discretion, to repair or replace the defective component with a new or refurbished equivalent.

Warranty Claim Process

All warranty claims must be processed through the original selling dealer.

The bicycle must be returned to the dealer for inspection along with proof of purchase.

Taubik may request additional information, photos, or diagnostic details prior to approving any claim.

Conditions of Warranty

  • The bicycle must be purchased from an authorized Taubik dealer
  • Proper assembly and pre-delivery inspection (PDI) must be completed
  • The bicycle must be maintained according to the owner's manual
  • Unauthorized repairs, modifications, or servicing may void warranty coverage
  • Proof of maintenance or service history may be requested

Dealer Assembly & Pre-Delivery Inspection (PDI)

As part of the PDI process, dealers are responsible for inspecting the bicycle and verifying that all critical nuts, bolts, screws, and fasteners are properly installed and tightened prior to delivery.

While Taubik bicycles undergo factory assembly and quality control procedures, bicycles are produced in large volumes and may be subjected to extended transportation by ocean freight, rail, truck, and handling throughout the supply chain before reaching the customer.

For this reason, dealers should not assume that all fasteners remain at their original torque specifications upon arrival. A complete mechanical inspection should be performed prior to delivery, including verification of pedals, crank arms, handlebars, stem hardware, wheel fasteners, brake components, racks, fenders, accessories, and other critical assemblies.

A thorough PDI is an essential part of the bicycle assembly process and helps ensure customer safety, reliability, and long-term product performance.

Returns & Replacement Parts Policy

Electrical Components – Final Sale

All electrical components are final sale and are not eligible for return or refund once shipped, including:

  • Motors
  • Controllers
  • Displays
  • Batteries
  • Wiring harnesses
  • Chargers

Electrical components cannot be reliably tested for handling, installation damage, or misuse once they leave our facility. For this reason, all sales of these items are considered final.

Parts Ordered in Error

Customers and dealers are responsible for proper diagnosis prior to ordering parts.

Taubik is not responsible for incorrectly diagnosed issues. Parts ordered based on incorrect diagnosis are not eligible for return or refund.

Direct-to-Customer Parts (Exception Cases)

While Taubik operates through authorized dealers, in certain situations parts may be supplied directly to customers.

In these cases:

  • All electrical components remain final sale
  • Installation and diagnosis are the responsibility of the customer
  • Taubik is not responsible for installation errors or misdiagnosis

Exclusions – Not Covered Under Warranty

Wear and Tear / Consumables

The following items are considered consumables and are not covered under warranty unless there is a clear manufacturing defect at the time of delivery:

  • Tires and tubes
  • Brake components (pads, rotors)
  • Chains, cassettes, derailleurs, and shifters
  • Bearings, cables, and housing
  • Grips, pedals, saddle, and accessories
  • Rims and spokes

Components that become damaged as a result of normal wear, lack of maintenance, loose fasteners, improper adjustment, or continued operation after a condition develops are not considered manufacturing defects and are not covered under warranty.

Improper Use, Abuse, or Negligence

This warranty does not apply to damage resulting from:

  • Accidents, collisions, or impact
  • Overloading beyond manufacturer recommendations
  • Use outside intended conditions
  • Commercial, rental, or fleet use unless pre-approved in writing
  • Improper assembly or servicing
  • Unauthorized modifications or non-approved components
  • Failure to perform routine inspections and maintenance
  • Failure to periodically inspect and tighten pedals, crank arms, handlebars, wheels, racks, fenders, and other critical fasteners

Environmental & Storage Conditions

Damage caused by environmental exposure is not covered, including:

  • Prolonged exposure to rain, snow, or moisture
  • Storage in extreme heat or cold
  • Corrosion from salt, humidity, or lack of maintenance
  • Water ingress into electrical components

Battery-Specific Conditions

  • Battery capacity will naturally decrease over time and is not considered a defect
  • Damage caused by improper charging, storage, or use of non-approved chargers is not covered
  • Damage resulting from deep discharge, improper storage, or extreme environmental conditions is not covered

Labour & Service

Labour costs are not covered under this warranty unless pre-authorized in writing by Taubik.

Limitation of Liability

This warranty is limited to the repair or replacement of defective components.

Taubik shall not be liable for:

  • Financial loss
  • Loss of use or inconvenience
  • Loss of profit
  • Any indirect, incidental, or consequential damages

Final Determination

All warranty claims are subject to inspection and evaluation by Taubik.

Taubik reserves the right to deny warranty coverage where evidence indicates that the failure resulted from improper assembly, insufficient pre-delivery inspection, lack of maintenance, wear and tear, impact damage, misuse, neglect, or unauthorized modification.

Final determination of warranty eligibility shall be made solely at Taubik's discretion.

Policy Disclaimer

This policy applies to all Taubik products purchased through authorized dealers.

Taubik reserves the right to update or modify this policy at any time without prior notice.